Do you give tours?
Unfortunately, we no longer offer public tours. Be sure to check out our online virtual tour here.
Can I buy chips while they're hot?
Absolutely, as long as we are frying! Granny Ballreich's Factory Store is open Monday through Friday 9 am - 4:30 pm, Saturday 10 am - 4:30 pm and Sunday Noon - 4:30 pm. It is located at 180 Ohio Avenue in Tiffin, Ohio. Please call to ensure your favorite flavor is available hot off the line before you come. Also be sure to check out our plaques, pictures, apparel and gifts!
Do you sell t-shirts?
We do! Along with t-shirts, we carry a number of great gift items, all available in the factory store or online!
Do you have coupons?
Coupons and specials are offered regularly. Sign up for our e-newsletter to receive them.
How long do potato chips last?
Our chips are shipped out with the freshest product available, with a minimum 30 days shelf life. They also freeze very nicely in the original unopened packaging.
How do you pronounce "Ballreich's"?
The correct pronunciation is: "Ball" as in "Baseball" and "Rikes" as in "Bikes" = "Ball-Rikes".
Do you ship gift boxes?
You bet! People love to get them! They make a great way to say "Thank You", "Congratulations", "Get Well Soon" and simply "Hello". Ballreich's ships throughout the United States as well as to APO and FPO addresses, and many other countries. Don't forget our service men and women. They are always appreciative when they receive Ballreich’s products.
How long does it take to receive my order?
You won't have to wait long! We process and ship your order the next business day, shipping with the freshest product available. Please keep in mind that our offices are open Monday through Friday, so orders placed on Friday will be shipped Monday. We are also closed on major holidays, so please allow extra time for delivery during those instances. The closer you are to Ohio, the sooner you'll get your order, generally 4-6 business days. Please allow more time for PO BOX, APO, FPO and special ship packages. Orders placed in December are subject to a 10-business day shipping time due to increased UPS deliveries. Apparel, baskets, merchandise and specialty items may be delayed up to 10 business days if inventory is depleted. For 3-Day Select, 2nd-Day or Next-Day shipping be sure to count 1 extra day for processing. Be sure your billing address matches your credit card and all numbers and expiration date are typed correctly to ensure your order ships on time.
Do you hold to ship?
We are no longer able to hold orders to be shipped at a later date. All orders that are placed will be processed and shipped out within one business day. The order should be received within 4-6 business days, or slightly longer during the holidays. Please keep this in mind while ordering.
Do you ship internationally?
We can ship almost anywhere!
What type of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express along with checks and money orders. Cash is accepted if you are paying in person. Please do not send cash through the mail.
Do you send sales receipts?
You will receive an online sales receipt sent directly to your e-mail. In our efforts to be environmentally friendly, we no longer mail paper sales receipts.
Do you offer returns or exchanges?
Returns or exchanges for like items are allowed on non-food items only. Returns or exchanges must be done within 30 days of purchase date. Customer must pay shipping to return the item to Shipper Returns, 186 Ohio Ave Tiffin, OH 44883. Exchanged items will be shipped at no charge from Ballreich's. Please contact 1-800-323-2447 or e-mail email@example.com for help.
Will you have to change your oil due to governmental regulations?
Yes, we are currently in the process of trying different oils as we will be switching in the future to adhere to updated FDA guidelines. We are still in the discovery and testing stage as we need to make sure the taste, quality, and mouth feel are the best they can be.
Do your products contain Genetically Modified Organisms (GMOs)?
There are three different categories that a product can be in regards to GMOs: 1.) No GMOs present 2.) <75% GMOs and 3.) 75% or more GMOs. Our potato chips fall into category #2. It is common for products that contain soy, corn or cotton to be in this category. We have recently been certified by the Non GMO Project (http://www.nongmoproject.org/) and are currently working on the development of Non GMO potato chips, sweet potato chips and potato sticks. Please follow us on Facebook for updates on our progress.